Royal Sofa Baby Prop – Elegant Newborn & Sitter Photoshoot Essential

WILL I RECEIVE AN ORDER CONFIRMATION AFTER MY ORDER IS PLACED?

Yes. You will receive a thank you confirmation via email immediately after payment is received. If you haven't received your confirmation within an hour please check your spam folder.

If you wish to cancel your order it must be done within 4 hours of your purchase (cancellations after this time are at our discretion and will incur a 30% restocking fee.

CAN I CANCEL MY ORDER?

If you wish to cancel your order it must be done within 4 hours of your purchase (all cancellations incur a 5%+GST (domestic) 7%+GST (international) fee as charged by the payment processor and this is non-refundable to us). Cancellations after 4 hours are at our discretion and will incur a 30% restocking fee if approved.

CAN I ADD SOMETHING ELSE TO MY ORDER?

We are not able to add items to orders that have already been submitted. If you wish to add items, place us new order.

WHAT IS THE TYPICAL SHIPPING TIME?

We ship orders Monday-Saturdays. Our typical processing time is 2-3 business days. These times may vary based on order size or holidays. We always strive to ship out orders as quickly as possible. Expedited (Express Mail) Shipping is available if needed.

CAN I CHANGE MY SHIPPING ADDRESS ONCE THE ORDER HAS BEEN PLACED?

While we cannot always guarantee it, if you notice a mistake after your order is placed please email us right away and we will check if it is able to be changed.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Once your order leaves our warehouse, it could take anywhere from 7-10 days for domestic orders, 15-30 days for international orders. We are located in New Delhi, INDIA so typically, the closer your shipping address is to us, the quicker your package will arrive.

MY ADDRESS WAS INCORRECT AND NOW MY ORDER IS BEING "RETURNED TO SENDER"

If an item is returned to sender due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipping the item.

Is there a time limit for return?

Yes. Please contact us within 12 hours of receipt with any concerns. If your order is then approved for a return/exchange you will receive a return authorization number and it must be placed in the mail to us within 3 days, otherwise we can’t offer a refund or exchange.

COLORS

Each piece is handcrafted for you so there will be a variation in colour & wood grains, picture shown & piece you'll receive. Please note that photographers use various forms of lighting to photograph what you see on our website. Also different monitors may show different color tones from piece to piece so please keep that in mind when ordering.

DIY ASSEMBLY

Few pieces required self-assembly since it difficult to transport in single piece.

QUALITY

We check our props before dispatch for its quality, sharp edges & stability but please make sure to check it yourself also before using it for photoshoot.

SIZING

Most items are designed to fit average sized babies, we also accept custom orders for larger sizes on items in the shop so if you'd like a larger size please contact us and we'll be happy to set up a special listing for you.